Contact Superstat support
Diagnose common issues and send the information needed to help.
Contact us
Choose Help in the dashboard sidebar to open the support widget. From there you can browse help articles or start a conversation with the team. If the widget is still loading or unavailable, you'll see a message pointing you to [email protected] instead.
Include useful context
Tell us the club and team, the affected game's date and opponent, the screen where the issue occurs, and what you expected to happen. Copy the exact error text where possible. For footage or clip problems, include the period or moment that fails. For billing, include the purchase reference rather than payment-card details.
Try the relevant check
Issue | Check first |
|---|---|
Team or game missing | Selected account, team selector, and match folder. |
Upload stopped | Same browser/device, saved draft, file availability, and connection. |
Stats or highlights missing | Processing status, playable footage, and player assignment. |
Opposition panel locked | Whether opposition analysis is enabled for that game. |
Edit or purchase button missing | Editing rights or club ownership. |
Old generated report | Refresh or regenerate after stat corrections. |
Export failed | Job error, clip selection, and output format. |
Share only what is needed
You can include a screenshot of the error or relevant controls. Keep verification codes, passwords, payment-card details, and unrelated personal information out of the message. If the issue involves an accidental deletion or incorrect merge, explain it before making further changes.
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